Frequently Asked Questions

Here are the answers to our most asked questions. If you have a question that isn't answered here, please send an email to info@thebeardedbaker.ca and I'll answer your question as quickly as possible.

Delivery

We now deliver direct to you anywhere in Ontario! In addition to our Local Delivery option within Toronto, you can now have your order shipped to your door by Canada Post.

This depends on where you are! If you're in Toronto we offer Local Delivery which means you'll get the cookies delivered to your door the same day they are made, usually the day after you place your order but in some cases it can take up to 2 days.

If you are outside of Toronto, but within Ontario, we now ship direct to your door via Canada Post. You can choose Expedited Parcel or Priority at checkout. We can't guarantee when you'll get your order, but within Ontario it is usually 1 to 2 business days but could be more. Canada Post will not deliver on the weekend, so we try to ship your order between Monday and Wednesday to ensure your cookies are not sitting in a postal facility for several days before being delivered to you.

Please email us if you have any questions about receiving your order.

Coming very soon! But...unfortunately not at the moment. Just figuring out the logistics and I'll update when that is an option. Pinky swear. 

General

You can pay either by credit card, Apple Pay, G Pay or by etransfer! If you want to pay by etransfer, select the "bank deposit" payment method at checkout. We will send you an email with directions once that has been completed.

Nuts and nut products are used in some of the cookies and other treats. There is a chance of cross contamination and therefore you should assume that all cookies have come into contact with nuts. So please be aware of this prior to ordering.

I love that you're vegan! Unfortunately these cookies are not (cue sad music). And as much as I'd love to offer these other dietary options, it's not something I see happening in the foreseeable future. There are some amazing vegan and gluten-free bakeries in Toronto and I will leave it to them to fulfill all your cookie needs. They are the experts when it comes to that!